topic Re: 1/2 question, 1/2 vent - Can I control log file size? I can't download files > 1 gig in Administrative Discussions

1/2 question, 1/2 vent - Can I control log file size? I can't download files > 1 gig

RADSr — Tue, 21 Feb 2023 00:32:41 GMT

You can't download log files greater than 1 gig. That tidbit is helpfully in the log files section of the documentation as well as in the message generated when a selected log file is > 1 gig ( screen cap ).

What I am not finding in the documentation is a way to control the file size to keep it under a gig so that its potential usefulness can turn into *actual* usefulness.

I am also flummoxed at the instruction to "remove some files" from my selection of... ONE FILE.

As it is now, there is a potentially helpful log file cooling its heels on a server somewhere sipping a mai tai and just mocking me for having the audacity to even try to troubleshoot an issue.

Yes support ticket. Not holding out hope that I will get ahold of the log file this evening when I'm trying to resolve the issue and wondering if I'm going to have a bigger problem tomorrow morning if executive reports don't go out.

Re: 1/2 question, 1/2 vent - Can I control log file size? I can't download files > 1 gig

RADSr — Tue, 21 Feb 2023 13:54:03 GMT

Quick update - first, although not quick enough to troubleshoot last evening, support did turn this around quickly with a resolution this morning ( ~ 12 hours round trip ). So big kudos Rjanish and to the support team for exceeding my expectations! @FadiB

Unfortunately, the resolution was to make my log file available for download, setting up a reliance on a support ticket to see logs if they happen to be over 1 gig. I don't know who to tag for product related issues ( @JoeM - can you let me know the appropriate "@" ? ) but if there is to be a "hard limit" of 1 gig for a download, there should be a limit on the log size to fit under that limit. As an aside, I'd be curious about why there's a 1 gig download limit...

I'll be checking out the mailing issue this morning, although the user reports later dashboard tests have mailed successfully so ... we shall see!

Re: 1/2 question, 1/2 vent - Can I control log file size? I can't download files > 1 gig

JoeM — Tue, 21 Feb 2023 17:09:20 GMT

Great to hear that Rjanish was able to help. Tagging @Prince for additional visibility.

Re: 1/2 question, 1/2 vent - Can I control log file size? I can't download files > 1 gig

FadiB — Fri, 24 Feb 2023 09:38:48 GMT

Glad to hear that @RADSr and thank you for sharing the feedback.

Re: 1/2 question, 1/2 vent - Can I control log file size? I can't download files > 1 gig

mike_mascitti — Mon, 06 Mar 2023 13:23:12 GMT

This sounds frustrating - if you have access to the server and can edit the log file, you should be able to delete lines based on the timestamp. I haven't tried this, but the notes on how to delete lines show it's possible to do it with a pattern. If you know the approx time of the errors you're looking for, you could delete lines from the log file from non-affected hours. You could delete lines that contain [00: or [01: and you'd remove all the lines from the hours of midnight, 1am... etc.. the command is :g/<pattern>/d so example above would be :g/[00:/d

https://linuxize.com/post/vim-delete-line/

Re: 1/2 question, 1/2 vent - Can I control log file size? I can't download files > 1 gig

RADSr — Wed, 08 Mar 2023 14:17:46 GMT

Thanks @mike_mascitti Yeah - this is all on Incorta Cloud so no server access.

I suspect the download limit is arbitrary ( somebody identified a need to prohibit unlimited up/down traffic and said "nobody will need more than a gig" ) but I don't know that for a fact.

I do have a feeling of nostalgia now for VI 😉

Re: 1/2 question, 1/2 vent - Can I control log file size? I can't download files > 1 gig

RADSr — Sat, 18 Mar 2023 03:36:13 GMT

Almost a month later here's the update from support:

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This is the downloading limit for download files and I discussed it with development , It will not be fixed in near future.

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Really disappointed with this development.