Knowledge Base Articles
What to do when your dashboard fails to import
Symptoms When I am importing a dashboard to the production, it fails and throws an "Import Failed INC_05114701: Internal IO exception" error. Diagnosis Importing dashboard fails with below ERROR : Solution In this case, the individual was try...
Ports Requirements
The following table is a list of the ports required by the Incorta Direct Data Platform at startup. Using these ports will significantly help avoid startup issues. You set up some of these ports during the installation process. Others are fixed value...
Frequent Notbook service restarts required
Symptoms Seeing the error below on a very frequent basis, which forces the user to restart the Notebook service. Diagnosis Check the Notebook logs that can be found in the Analytics data collection in a file with name zeppelin--delmonte-dev-0.out...
Allow Sorting on Formula Columns
In case of facing such an issue you can add this property: engine.allow_formula_sorting_in_flat_table = true here <incorta_home>/IncortaNode/services/<analytics_guid>/incorta/engine.properties followed by analytics restart. Note: this config is disa...
Pie Chart Conditional Coloring
Conditional formatting is not available for a Grouping Dimension in a Pie Chart. Still, there is a workaround, where you can achieve the same using Measures only without Grouping Dimensions.For example, you drag the measure column into the Measure...
Copilot Audit
Overview In the 2024.7.4 release, Incorta introduced an updated version of the audit files for the Copilot premium feature. The new files are stored in the /home/incorta/IncortaAnalytics/Tenants/<tenantName>/copilot_audits directory. The CopilotAudi...
Enhanced Audit
Overview In 2024.7.x, Incorta has introduced a new enhanced version of the audit files. These files capture detailed tracking information including the request source, dashboard and insight run duration and completion status (failure vs success), of...
Ensuring Data Consistency Across System Upgrades and Migrations
Discover how to ensure consistency across environments programmatically.
Catalog Domains
Incorta’s data catalog is now generally available! With this new capability, the lifecycle of platform assets can be managed from a single place.
When configuring SAML2 SSO, It redirects to blank page.
Symptoms When configuring Microsoft ENTRA for the cluster, the first step is configuring the SSO provider (Microsoft ENTRA) to include Incorta and then providing the XML configurations. After following these instructions for SSO configuration, enter...
Unable to upload Data files more than 10MB size
Symptoms Some users are unable to upload Data files larger than 10MB, while Super Users are able to upload files larger than 10 MB. Diagnosis When trying to upload the Data file larger than 10 MB size, it gives the ERROR below : Solution To in...
Fusion Timeout - INC_03010100: Unknown Error: Extraction failed.
Symptoms Customer are getting timeout errors coming from the Fusion Connector. When trying to Load from Fusion Connectors the extraction fails giving the Below ERROR : INC_03010100: Unknown Error: Extraction failed [com.incorta.connector.errors.Gen...
Scheduled email report didn't get sent out at the scheduled time.
Symptoms You have a scheduled email report that didn't get sent out at the scheduled time on for Incorta version 2024.1.4. Diagnosis in the Incorta Analytics logs, you see the below error : (in this example, the scheduled email report was supposed...
