Knowledge Base Articles
Unable to View SharePoint Folders and Files via SharePoint Connector
Issue Symptoms: SharePoint data source connector from the Incorta side is testing connection successfully.Authentication Type from the Data source options is set to "OAuth 2.0 (Authorization Code Flow)". Resolution: Make sure that the Authentica...
Error while Testing SharePoint Connector
Symptoms Testing connection to SharePoint is failing with the following error: The error above seems to be a response from SharePoint which indicates that we are getting a response from the SharePoint end but this is not the case as even the reg...
Data Agent and Controller Connectivity Status Indicators
The Data Agent and Data Agent Controller are two independent processes within Incorta. Both processes may occasionally disconnect due to network instability or other transient issues. If this happens, each process will automatically attempt to recon...
_InspectorMetadata Schema Loads Zero Records in Incorta
Symptoms Table load completes without errors, but the record count remains 0 after the loadLoad status appears as successful despite no data being populated in the target tableThis behavior occurs consistently each time the table is loaded Diagnosi...
What to do when your dashboard fails to import
Symptoms When I am importing a dashboard to the production, it fails and throws an "Import Failed INC_05114701: Internal IO exception" error. Diagnosis Importing dashboard fails with below ERROR : Solution In this case, the individual was try...
Ports Requirements
The following table is a list of the ports required by the Incorta Direct Data Platform at startup. Using these ports will significantly help avoid startup issues. You set up some of these ports during the installation process. Others are fixed value...
Frequent Notbook service restarts required
Symptoms Seeing the error below on a very frequent basis, which forces the user to restart the Notebook service. Diagnosis Check the Notebook logs that can be found in the Analytics data collection in a file with name zeppelin--delmonte-dev-0.out...
Allow Sorting on Formula Columns
In case of facing such an issue you can add this property: engine.allow_formula_sorting_in_flat_table = true here <incorta_home>/IncortaNode/services/<analytics_guid>/incorta/engine.properties followed by analytics restart. Note: this config is disa...
Pie Chart Conditional Coloring
Conditional formatting is not available for a Grouping Dimension in a Pie Chart. Still, there is a workaround, where you can achieve the same using Measures only without Grouping Dimensions.For example, you drag the measure column into the Measure...
Copilot Audit
Overview In the 2024.7.4 release, Incorta introduced an updated version of the audit files for the Copilot premium feature. The new files are stored in the /home/incorta/IncortaAnalytics/Tenants/<tenantName>/copilot_audits directory. The CopilotAudi...
Enhanced Audit
Overview In 2024.7.x, Incorta has introduced a new enhanced version of the audit files. These files capture detailed tracking information including the request source, dashboard and insight run duration and completion status (failure vs success), of...
Ensuring Data Consistency Across System Upgrades and Migrations
Discover how to ensure consistency across environments programmatically.
