At times, Incorta Support will request that you generate a HAR file to help them with troubleshooting an issue. This article explains how to generate a HAR file.
To generate a HAR file in Chrome
- Open Chrome and go to the page where the issue is occurring
- Look for the vertical ellipsis button in the upper right corner of the browser and select More Tools > Developer Tools
- From the panel that appears, select the Network tab
Optional: If Zendesk Customer Support requests a HAR file with WebSockets, select the WS option in the Network tab. Reload your browser to start seeing the traffic over the WebSocket.
![amr_elwadiah_6-1682442877833.png amr_elwadiah_6-1682442877833.png](/t5/image/serverpage/image-id/2153iC58B19E55F45F0A8/image-size/large?v=v2&px=999)
- Look for a round record button in the upper left corner of the tab, and make sure it is red. If it is grey, click the button once to start recording.
- Check the box Preserve log
- Click the clear button to clear any existing logs from the network tab
- Reproduce the issue while the network requests are recorded
- Click the download button, Export HAR, to download, and save the file to your computer: Save as HAR with Content.
![amr_elwadiah_7-1682442877825.png amr_elwadiah_7-1682442877825.png](/t5/image/serverpage/image-id/2152iE960C53F4A42EC03/image-size/large?v=v2&px=999)
- Upload the HAR file to your ticket with Zendesk Customer Support for further investigation
The instructions are the same for a MAC computer or a Windows computer. Find below a brief animation with the steps to retrieve a HAR file in Chrome.
![amr_elwadiah_8-1682442877843.gif amr_elwadiah_8-1682442877843.gif](/t5/image/serverpage/image-id/2154i8B4855BB83551A7E/image-size/large?v=v2&px=999)
For any issues generating this file, see this article from Google's Help Center: Capture web session traffic.
Retrieving console logs in Chrome
- Open Main Menu for Chrome
- Navigate to More Tools > Developer Tools
- Open the Console tab and screenshot any errors that appear
Reference and for other browsers:
https://support.zendesk.com/hc/en-us/articles/4408828867098-Generating-a-HAR-file-for-troubleshootin...