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At times, Incorta Support will request that you generate a HAR file to help them with troubleshooting an issue.  This article explains how to generate a HAR file.

To generate a HAR file in Chrome

  1. Open Chrome and go to the page where the issue is occurring
  2. Look for the vertical ellipsis button in the upper right corner of the browser and select More Tools > Developer Tools
  3. From the panel that appears, select the Network tab

    Optional: If Zendesk Customer Support requests a HAR file with WebSockets, select the WS option in the Network tab. Reload your browser to start seeing the traffic over the WebSocket.

  4. Look for a round record button in the upper left corner of the tab, and make sure it is red. If it is grey, click the button once to start recording.
  5. Check the box Preserve log
  6. Click the clear button to clear any existing logs from the network tab
  7. Reproduce the issue while the network requests are recorded
  8. Click the download button, Export HAR, to download, and save the file to your computer: Save as HAR with Content.
  9. Upload the HAR file to your ticket with Zendesk Customer Support for further investigation

The instructions are the same for a MAC computer or a Windows computer. Find below a brief animation with the steps to retrieve a HAR file in Chrome.


For any issues generating this file, see this article from Google's Help Center: Capture web session traffic.

Retrieving console logs in Chrome

  1. Open Main Menu for Chrome
  2. Navigate to More Tools > Developer Tools
  3. Open the Console tab and screenshot any errors that appear

Reference and for other browsers:

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Last update:
‎07-05-2023 04:16 PM
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