Scheduled email report didn't get sent out at the ...

michaelbassem · ‎02-18-2025

Symptoms

You have a scheduled email report that didn't get sent out at the scheduled time on for Incorta version 2024.1.4.

Diagnosis

in the Incorta Analytics logs, you see the below error :

(in this example, the scheduled email report was supposed to be sent out at 6:00, and you can see that it was not sent out as it timed out at 120,000 milliseconds)

ERROR: [06:02:10.512] [6301] [Send HTML Dashboard] executeSendHtmlDashboard with jobInfo: [jobId = 110, jobName = Daily Flash Report, ownerId = 155, jobType = SendDashboard] [com.incorta.server.scheduler.SendDashboardAction.executeSendHtmlDashboard]
ERROR: [06:02:10.512] [6301] [Send HTML Dashboard] com.incorta.api.exceptions.InternalServerException: INC_05121201: Failed to start the headless browser [com.incorta.server.scheduler.SendDashboardAction.executeSendHtmlDashboard]
ERROR: [06:02:10.512] [6301] [Send HTML Dashboard] at com.incorta.viewer.DashboardRenderer.render(DashboardRenderer.java:301)
............
ERROR: [06:02:10.512] [6301] [Send HTML Dashboard] Caused by: com.microsoft.playwright.TimeoutError: Timeout 120000ms exceeded [com.incorta.server.scheduler.SendDashboardAction.executeSendHtmlDashboard]
ERROR: [06:02:10.513] [6301] [Send HTML Dashboard] at com.microsoft.playwright.impl.WaitableTimeout.get(WaitableTimeout.java:41)
ERROR: [06:02:10.513] [6301] [Send HTML Dashboard] at com.microsoft.playwright.impl.WaitableRace.get(WaitableRace.java:44)
ERROR: [06:02:10.513] [6301] [Send HTML Dashboard] at com.microsoft.playwright.impl.ChannelOwner.runUntil(ChannelOwner.java:103)
ERROR: [06:02:10.513] [6301] [Send HTML Dashboard] at com.microsoft.playwright.impl.FrameImpl.waitForLoadStateImpl(FrameImpl.java:837)
ERROR: [06:02:10.513] [6301] [Send HTML Dashboard] at com.microsoft.playwright.impl.FrameImpl.waitForLoadStateImpl(FrameImpl.java:822)
........

Solution

First, try to send it manually to ensure the report can be sent successfully. Ensure there are no errors in the dashboard.
Check if there are a lot of scheduled email reports at that specific time to see if there is a high load at that exact time; if there are a couple of email reports scheduled at that time, you can try and postpone this job and see if it was sent fine.
If the issue remains, you will need to increase the timeout following the below steps :

Go to the CMC > Cluster configurations > Server configurations, increase the "Headless Rendering Timeout (in milliseconds)" in the email from 120,000 to 480,000

Starting 2024.7.4, new fixes regarding timeouts and ensuring reliability, as well as a flag to enable more playwright traces & logs for better observability