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michaelbassem
Employee
Employee

Symptoms

Some users are unable to upload Data files larger than 10MB, while Super Users are able to upload files larger than 10 MB.

Diagnosis

When trying to upload the Data file larger than 10 MB size, it gives the ERROR below : 

michaelbassem_0-1743174558951.png

Solution

To increase the max file size in the web.xml, the following steps to be applied on the analytical node :
 
1. Shutdown services
2. Backup web.xml under incorta_home/analytic_service ID /conf something like that

/IncortaAnalytics/IncortaNode/services/c8e01666-2194-4494-986a-00f04ff5e189/conf/web.xml

3. Edit web.xml
- Add/change the below parameters within the servlet tag to match the max size needed(in bytes)

<multipart-config>
  <max-file-size>52428800</max-file-size>
  <max-request-size>52428800</max-request-size>
  <file-size-threshold>0</file-size-threshold>
  </multipart-config>

4. Start services

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Version history
Last update:
‎03-28-2025 09:40 AM
Updated by: