Hi @dbincorta - welcome to the community!
You might find this article helpful for finding the logs: https://community.incorta.com/t5/administration-knowledgebase/log-rotation/ta-p/372
"Loader and Analytics are the major components of Incorta. Loader helps with the extraction of data from various data sources and Analytics provides capability to slice and dice that data and generate various dashboards and insights.
Incorta Loader and Analytics logs are stored under the following directory for each tenant.
$INCORTA_HOME/IncortaNode/services/<service string>/logs/incorta/<tenant name>
A daily log file is generated that records loader and analytics usage activity.
The Tomcat log file catalina.out is stored under the following directory.
@dbincorta thanks for posting on the community. This is a great place to get multiple eyes on your questions, and for other Incorta users to learn from common questions. This is likely covered in the guide, but here's a shortcut.
Along with @JoeM's response, can also access the logs via the CMC:
Hope fully one of these gets you were you. need to be. If you are having refresh issues, have you logged a ticket with support?