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Introduction
A successful project implementation traditionally means that the project was completed and that it adhered to the triple constraints of time, cost, and scope. A successful Incorta implementation has extra aspects and considerations, as it is more business-oriented and is providing value to both the ultimate end user and the parent company.
One such aspect is the importance of tracking value-based metrics in the post-implementation phase. In this article, we will introduce the Incorta User Adoption metric and how it can be implemented in your production Incorta environment.
What you need to know before reading this article
We recommend that you be familiar with these Incorta concepts before exploring this topic further.
Let's Go
What is the Adoption Metric?
The Adoption metric is defined as the number of users that are using your Incorta implementation. That is, how many are signing in day over day. They might be developers or business users. There will be users who are using Incorta in their day-to-day activities to create regular dashboards, explore data, and investigate issues or data analysis. Or they could be executives who are getting a holistic view of their divisions’ performance.
A positive change in this metric means that customer teams are depending on Incorta and more importantly are realizing its value. Value realization is the ultimate objective of any Incorta implementation but it is challenging to validate it during the implementation when there are fewer users working with Incorta. Therefore, we start measuring this metric after delivering and deploying major use cases in the production environment.
Benefits of tracking adoption
The adoption metric is useful for the following reasons
- It can be used as a Key Performance Indicator (KPI) of your Incorta implementation
- It can be used to measure the impact of your internal Incorta awareness and education program
- It is helpful for the identification of new opportunities / use cases that can bring more value to your end users
- It helps you understand your users' behavior
- It can be used in calculating other business-success metrics
How can it be measured?
It can be easily measured through the Incorta Audit Dashboard. The Audit Dashboard has nine insights
- KPIs
- Number of queries
- Number of Users
- Number of Dashboards
- Max Query Time
- Median Query TIme
- Queries Trend over time
- Performance Outliers
- Percentage of queries by command
- Popular dashboards
- Cache Hit Ratio
- 2 Summary insights and one insight for details
It’s recommended to schedule sending the Audit Dashboard via email to your Incorta governance team to track the changes in the adoption rate.
Adoption measurement can be more complex than just counting the number of users who log in daily, of course. Other measures may also be created with formulas to help you track things like how many of your users are active (by %) per day or over a specific time period, what types of actions are performed by users, how much time users spend in Incorta, where users like to spend their time (which dashboards), and how many are creating dashboards of their own. Incorta provides you with the tools to create and track these measures as well as any others you would find useful.
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