We are excited to announce that we are updating the ticket status options on our support portal to provide you with more detailed and useful information on your open tickets.
Previously, ticket statuses were limited to "Open", "Awaiting your reply", and "Closed." With the new update, available starting Sunday, September 17, 2023, ticket statuses will be updated to:
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Status
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Description
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Received
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We received your ticket and will be assigning it shortly
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Active
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We are working on your case
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Awaiting Details
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We are waiting for you to provide additional information or files to assess the case.
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Awaiting Debugging
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We are waiting for you to provide additional information or files are required by our development team.
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Awaiting Availability
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We are waiting for your availability to continue working on the case.
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Awaiting Approval
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We are waiting for your approval to continue working on the case.
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Awaiting Validation
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We are waiting for your confirmation that the issue has been addressed.
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Active - with Dev
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Case is passed to Incorta's development team.
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Pending Release
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Resolution is pending an upcoming release.
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Solved
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Ticket has been solved.
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Closed
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Ticket has been automatically closed or at request from a customer
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These new statuses will give you a clearer view of where your ticket is in the process so you can better understand the status and any required actions. We aim to provide more transparency and ensure you have the information you need on your requests.
Please let us know if you have any questions or feedback on these upcoming status changes by contacting us at support@incorta.com. We hope these more detailed statuses will improve your support experience. Our team is here to help!
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