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Knowledge Base Articles

CMC logs out, immediately after login page

Symptoms After a fresh installation, the CMC login page, automatically logs the user out seconds after the login process. Diagnosis This issue happens if the server time is not configured correctly. For example, if the current time is 10 AM UTC, a...

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Troubleshooting High CPU issues

Introduction The article below will walk you through steps for troubleshooting and diagnosing high-consumption CPU issues on UNIX servers hosting Incorta / Spark. The article will be divided into four sections: How to identify high CPU usageHow to fi...

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Create Box Data Connector (Cloud)

In order to create Box Data Connector on Cloud (All releases), you should follow the below steps: Option #1: Use the already configured Box Client (ID/Secret) in CMC that does exist once the cluster is created. Create Box App, ignore the Created Cl...

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MV Transformation error [Exception in thread "map-output-dispatcher-0" java.lang.UnsatisfiedLinkError: no zstd-jni in java.library.path: [/usr/java/packages/lib, /usr/lib64, /lib64, /lib, /usr/lib]

After upgrading to Incorta on-premises 5.2.3, all MV's started failing with the below error message. INC_03070101: Transformation error [Exception in thread "map-output-dispatcher-0" java.lang.UnsatisfiedLinkError: no zstd-jni in java.library.path: [/usr/java/packages/lib, /usr/lib64, /lib64, /lib, /usr/lib]